1. GENERAL ASPECTS

Product availability

... Excellent Good Average Poor

Price

... Excellent Good Average Poor

Meeting delivery dates

... Excellent Good Average Poor

Access to our managers

... Excellent Good Average Poor

Our image as a supplier

... Excellent Good Average Poor

2. PRODUCTS

Product performance

... Excellent Good Average Poor

Meeting specs

... Excellent Good Average Poor

Product appearance

... Excellent Good Average Poor

3. SALES SERVICE

Salespeople:

... Excellent Good Average Poor

Telemarketing

... Excellent Good Average Poor

Easy to communicate

... Excellent Good Average Poor

4. AFTER-SALES SERVICE

Resolving problems

  ... Excellent Good Average Poor

Visits

  ... Excellent Good Average Poor

Quality of Catalogs

  ... Excellent Good Average Poor

5. SHIPPING

Quality of packing

  ... Excellent Good Average Poor

Products delivered as ordered

  ... Excellent Good Average Poor

Transport quality and duration

  ... Excellent Good Average Poor

Shipping information 

  ... Excellent Good Average Poor

As with all companies, we like to see how we are

doing in comparison with our competitors – you can help us improve by your comparing NOVEL in general with other suppliers of similar products, under the same general headings:

General Aspects

... equal better bad

Products

... equal better bad

Sales Service

... equal better bad

After-Sales Service

... equal better bad

Shipping

... equal better bad

And specifically:

... equal better bad

Meeting delivery dates

... equal better bad

In the following lines, please give us any comments, suggestions and criticisms which can help us  make improvements in

 our products and services:

Finally, please give us your details so that

we can take the necessary action here.

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